Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
What is the shipping timeframe for my order?
Standard domestic orders typically arrive within 3-7 business days, while international shipping may take 10-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online returns portal with your order number and email address to generate a prepaid shipping label.
How do I know which size will fit me best?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately. You have a 30-minute window to contact customer support for cancellations before the order is sent to our warehouse.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.